Thank you for shopping with Tokabear! We value your satisfaction and are committed to providing high-quality products for your little ones. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making a purchase from our website, www.tokabear.com.
1. Eligibility for Returns
1.1 Conditions for Return:
We accept returns within 14 days of delivery under the following circumstances:
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Physical Damage: If the product arrives damaged or defective.
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Size Mismatch: If the size of the product does not match the size you ordered.
1.2 Condition of Returned Items:
To be eligible for a return:
- The product must be unused, unwashed, and in the same condition as received.
- It must be in its original packaging with all tags and labels intact.
1.3 Non-Returnable Items:
The following items are not eligible for return:
- Personalized or customized products.
- Items marked as "Final Sale."
- Products without original tags or packaging.
2. Return Process
2.1 Initiating a Return:
To request a return, contact our customer service team at care@tokabear.com or call us at +91 9976997631 or +91 9976997630 within 7 days of receiving your order. Provide your order number, product details, and the reason for return. You may be asked to share a picture of the product for verification.
2.2 Return Authorization:
Once approved, we will provide a return authorization along with instructions for shipping the product back.
2.3 Shipping Returns:
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Damaged Product or Size Mismatch: Tokabear will bear the return shipping cost.
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Other Reasons: The customer is responsible for the return shipping cost.
2.4 Return Address:
The return address will be provided in the return authorization. Please ensure the product is securely packaged to prevent damage during transit.
3. Refunds
3.1 Inspection and Approval:
Once the returned item is received, it will be inspected to verify its condition. You will be notified of the approval or rejection of your refund.
3.2 Refund Method:
If approved, the refund will be processed and credited to your original payment method within 14 days.
3.3 Partial Refunds:
Partial refunds may be granted for products not in original condition or damaged for reasons not covered under this policy.
3.4 Non-Refundable Charges:
Shipping and COD charges are non-refundable.
4. Exchanges
4.1 Size Exchanges:
Exchanges are available only for size mismatches. In such cases, follow the return process and reorder the correct size.
5. Cancellation Policy
5.1 Order Cancellations:
Orders can be canceled before shipping. Once shipped, cancellations are not possible, but you may initiate a return.
6. Consumer Rights
6.1 Compliance with Indian Laws:
This policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws. Your statutory rights under these laws remain unaffected.
7. Our Commitment to Quality
At Tokabear, we ensure all products meet stringent quality standards:
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In-House Manufacturing: All products are made in our own facility for complete quality control.
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Eco-Friendly Approach: We use no plastics in our products or packaging, promoting sustainability.
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Handcrafted Excellence: Supporting skilled Indian craftsmen and tailors, our products are handmade with care.
8. Contact Us
For any questions or assistance, please reach out to us:
Tokabear
Email: care@tokabear.com
Phone: +91 9976997631, +91 9976997630
Address: 166/2, Ground Floor, D Block, Sector 50, Noida, Uttar Pradesh, 201301
Thank you for choosing Tokabear. We are here to ensure a delightful shopping experience for you and your little ones!
