At Tokabear, we aim to provide you with the best shopping experience possible. Our Shipping Policy outlines how we handle the processing, shipment, and delivery of your orders. Please review the details below to understand our shipping procedures.
1. Shipping Destinations
1.1 Domestic Shipping: We currently ship to all major cities and towns across India. Please note that delivery services may not be available in some remote areas. If your location is not serviceable, our customer service team will inform you promptly.
2. Order Processing Time
2.1 Processing Time: Orders are processed within 1-2 business days after receiving your order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Delays: While we strive to process and ship all orders within the specified timeframe, processing times may be extended during peak seasons, sales, or due to unforeseen circumstances such as public holidays or natural disasters.
3. Shipping Methods and Delivery Times
3.1 Standard Shipping:
- Estimated Delivery Time: 5-7 business days
- Cost: Free for all orders above INR 500/-. For other orders below INR 500/- a shipping charge of INR 80/- shall be added to the order value at the time of checkout.
3.2 Express Shipping:
- Available at specific request. Please contact our customer support at +91 9976997631 or +91 9976997630 for any query regarding delivery time and cost for express shipping.
3.3 Courier Partners: We partner with leading courier services such as Delhivery and Bluedart, ensuring reliable and timely delivery of your orders.
4. Shipping Charges
4.1 Shipping Costs: Shipping charges are calculated based on the total value of your order and the selected shipping method. The applicable shipping charges will be displayed at checkout before you confirm your order.
4.2 Free Shipping: We offer free standard shipping on orders over INR 500/-. This offer may vary during special promotions.
5. Order Tracking
5.1 Tracking Your Order: Once your order has been shipped, you will receive a confirmation email containing the tracking number and a link to track your order. You can also track your order directly on our website under “Order Tracking.”
5.2 Tracking Updates: Please note that tracking information may take up to 24 hours to update after your order has been dispatched.
6. Delivery Policy
6.1 Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. Tokabear is not responsible for orders delivered to incorrect or incomplete addresses.
6.2 Delivery Attempts: Our courier partners will make up to 3 delivery attempts. If the package is not delivered due to customer unavailability, incorrect address, or other reasons, the package will be returned to our warehouse. In such cases, you may need to bear the additional shipping cost for re-delivery.
6.3 Delivery Delays: While we strive to deliver your orders within the estimated timeframes, delays may occur due to factors beyond our control, such as severe weather conditions, customs delays, or courier service disruptions. In case of a significant delay, our customer service team will notify you.
7. International Shipping
7.1 Availability: At this time, Tokabear does not offer international shipping. We currently ship only within India. Please check back with us for updates regarding international shipping options.
8. Damaged or Lost Shipments
8.1 Damaged Shipments: If your package arrives damaged, please contact us immediately at care@tokabear.com with your order number and photos of the damaged product and packaging. We will arrange for a replacement or refund as per our Return and Refund Policy.
8.2 Lost Shipments: If your order does not arrive within the expected delivery timeframe and tracking information is not updated, please contact our customer service team for assistance.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us:
Tokabear
Email: care@tokabear.com
Phone: +91 9976997631, 9976997630
Address: 166/2, Ground Floor, D Block, Sector 50, Noida, Uttar Pradesh, 201301